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What you need before you start
- An extension on the Extensions screen. Each extension has a line number — that is the phone's user name.
- The SIP password of the extension. It is shown once, when the extension is created ("The device's SIP password — save it, it won't be shown again"), and there is a Copy password button.
- The server address — you get the address the phone registers to from us. If the extension editor, in the "Device and connection" part, shows a value in the Registrar field — use it.
- A phone connected to the network by cable, with power (an adapter, or PoE from the switch).
The password wasn't saved? In the extension editor, in the Devices registered on the line part, click New SIP password and confirm with a second click. The new password is shown once. A device that is already registered keeps working until its next registration — and then it will need the new password.
Logging in to the phone's management interface
- Find the phone's IP address: in the phone's own menu (usually under "Status" or "Network"), or by pressing the OK key / the relevant key on your model.
- On a computer connected to the same network, open a browser and type the address, for example http://192.168.1.50.
- Log in with the phone's administrator user name and password. On many models the default is admin, and on newer models the password is printed on a sticker on the back of the phone.
Change the phone's administrator password right at the first login. A phone with the factory password is a known way to steal extension details and dial at your expense — see
toll fraud.
Which fields to fill in
On every phone you fill in the same four things in the first account (Account / Line) — only the names change:
| What | What to type |
|---|
| Server | The server address you got from us. |
| Username | The extension's line number. |
| Authentication user name | The extension's line number again. |
| Password | The extension's SIP password. |
In the display name field you can write a readable name (for example "Reception") — it appears only on the phone's screen.
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Where the fields are on each manufacturer
The three most common manufacturers in Israel are Fanvil, Grandstream and Yealink. Menu names may vary slightly by model and software version. These are the common places:
| Manufacturer | Where | Field names |
|---|
| Fanvil | Line → SIP |
Server Address · SIP User · Authentication User · Authentication Password · Activate |
| Grandstream | Accounts → Account 1 → General Settings |
Account Active · SIP Server · SIP User ID · Authenticate ID · Authenticate Password |
| Yealink | Account → Register |
Line Active · Register Name · User Name · Password · Server Host |
Mark the account as active (Active / Activate), save (Save / Apply), and wait a few seconds. The phone's screen should show the line number or the name, without an error sign.
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Checking in the dashboard that the phone is registered
In the extension editor, in the Devices registered on the line part, every device connected right now appears — the model (if recognized) and the address it connects from. If it says there is no registered device right now — every call to the extension goes to the "Unavailable" destination.
Once the phone is registered, make two test calls: from the phone out, and from outside to the extension.
On the
Make a call screen the extension is marked "connected" or "not connected" — a quick way to see whether the phone is registered.
When the phone doesn't register
- "... failed registration attempts were recorded on the line" in the extension editor — almost always a wrong SIP password. Set a new password (New SIP password) and type it on the phone carefully — without spaces.
- User name — make sure you typed the extension's full line number, also in the authentication field.
- IP address restriction in the extension editor — if set, only a device from those addresses can register. A phone somewhere else (at home, at a branch) won't register until you add its address or clear the field.
- The phone registers and after a while "disappears", or incoming calls don't arrive — this happens behind a home router. In the "Device and connection" part there is Periodic connection check, which helps the PBX see the device even behind a router.
- Only one side is heard, or the call drops after a few seconds — usually a matter of the router or the internet provider. See SIP errors and contact us — we'll check together.
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More ways to connect
- An app on a mobile or computer (softphone) — the same three details: server, line number and SIP password.
- A regular (analog) phone or fax — through an adapter. See analog phone adapter.
- Automatic setup — the extension editor has a Hardware address (MAC) field, for automatic setup of the device by the PBX. Want the phone set up without typing details? Contact us.