SMS messages — what was sent, what was received, and replying

Where it is, and what you see

The screen is in the side menu, in the Advanced group, named Messages. At the top of the screen:

• Period — today, 7 days, 30 days or 90 days.
• Direction — all, received or sent, and next to them how many messages were received and how many were sent in the period.
• Search — by number, name or message content. Next to the field it says how many were found.

Each row is one message: incoming or outgoing, the other side's number (and name, if known), "to our number" or "from our number" with the account's number, and the message content.

Replying to a message, and sending again

Next to an incoming message there is Reply, and next to an outgoing message — Send again. The window opens with the numbers already filled in: from the account number that received (or sent) the message, to the other side. All that's left is to write and send.

Sending a new message

1. Click New message at the top of the screen.
2. From number — a number of the account. The recipient sees it and can reply to it.
3. To — the recipient's number.
4. Message content — below the field it says how many characters there are, and how many messages it will count as.
5. Click Send message.

Common errors: "Choose the sender number", "The destination number is invalid" and "Write the message content".

Kosher numbers and SMS

A kosher phone doesn't receive SMS messages. A message to a kosher number won't reach the recipient — for such people it's better to call, or to send a voice message in a campaign.

Permissions, and the Send SMS screen

Viewing messages and sending messages are separate permissions. Without send permission there is no "New message" button and no reply buttons. To get a permission, contact us.

There is also a short screen called Send SMS, in the Actions group — see the actions guide. A general explanation of SMS from the business number — in the Knowledge Center.