Prefixes and speed dials

How the screens are built

On both screens each item has a card, and editing is done inside the card itself:

• Edit opens the fields on the card. Make the change and click Save, or Cancel. Only the changed fields are saved.
• Delete — the first click asks for confirmation ("Delete ...? Click again"), and a second click within a few seconds deletes.
• The last card — New prefix or New speed dial — has Add.

New prefix: the fields

• The prefix you press — up to 4 characters: digits, * and #. For example 9, ‎*33‎, ‎##‎. A prefix that already exists will be rejected.
• What the prefix does — the type (in the table below). Depending on the type, a Value field sometimes appears.
• Minimum length and Maximum length of the number — including the prefix. The default is 1 to 100.
• PIN code (optional) — whoever dials the prefix will be asked to enter it.
• Description (optional).

What a prefix can do

New speed dial: the fields

• The shortcut you dial — digits, * and #. For example 72.
• The number to dial — a phone number, or a system code (for example ‎*73‎).
• For whom — For all extensions, or For one extension, and then you choose the extension.
• Key on the phone — no key, status light (BLF), speed dial key or line key.
• Name shown on the phone (optional) and Description (optional).

The speed dial card says what it dials, whether it is for a specific extension or for all extensions, and the name on the phone if one was set.

Phone keys and the status light

A status light (BLF) is a key on the phone that lights up when another extension is on a call — so the receptionist sees who is free before transferring. With a speed dial key, pressing dials the number, and with a line key the key serves as a line. If the key doesn't appear on the phone after saving, contact us — sometimes the phone's settings need to be refreshed.

A general explanation — in the Knowledge Center: BLF keys.

Examples

• Outside line on 9 — prefix 9 of the "Call to an external number" type, for an office where people are used to dialing 9 before a number.
• Straight to voicemail — a prefix of the "Dial to voicemail" type, to leave a message for a colleague without their phone ringing.
• A regular supplier's number — speed dial 11 for all extensions, which dials the supplier's full number.
• A key panel for the receptionist — a speed dial for each extension in the office, on the receptionist's extension, with a "status light" key.

Permissions

Each of the two screens has separate view, create, edit and delete permissions. Someone without view permission sees "You don't have permission to view this screen". To get a permission, contact us.